Support Packages

A support package to fit your needs

Daystrom offers three levels of support and employs a dedicated troubleshooter who can access client systems remotely to resolve issues in a timely manner.

RemoteCare

9x5 Support & Optimization Plan

This basic plan includes:

Direct 9x5 access to Daystrom Support and/or OEM partners.
Targeted 4-hour response time.
Troubleshooting and problem-solving by trained technical experts, by phone and remote access.
Advance hardware replacement as needed, as determined by troubleshooting, via standard shipment. (Optional expedited delivery is also available.)
Software upgrades provided as available from the OEM with consultative process recommendations (does not include implementation).
An annual optimization review to maximize system capabilities and utilization.

ExtraCare

12x7 Support & Optimization Plan

This full-week plan includes:

Direct 12x7 access to Daystrom Support and/or included OEM partners (the OEM's hours may vary).
Targeted 4-hour response time.
Troubleshooting and problem-solving by trained technical experts, by phone and remote access.
Advance hardware replacement as needed, as determined by troubleshooting, via standard shipment. (Optional expedited delivery is also available.)
Software upgrades provided as available from the OEM with consultative process recommendations (does not include implementation).
An annual optimization review to maximize system capabilities and utilization.

OptiCare

24x7 Support & Optimization Plan

This non-stop plan includes:

Direct 24x7 access to Daystrom Support and/or included OEM partners (the OEM's hours may vary).
Targeted 2-hour response time.
Troubleshooting and problem-solving by trained technical experts, by phone and remote access.
Advance hardware replacement, as determined by troubleshooting, via overnight shipment.
Software upgrades provided as available from the OEM with Upgrade Assistance.
Quarterly Optimization review and routine onsite system inspections.