Support Packages
A support package to fit your needs
Daystrom offers three levels of support and employs a dedicated troubleshooter who can access client systems remotely to resolve issues in a timely manner.
RemoteCare
9x5 Support & Optimization Plan
This basic plan includes:
- Direct 9x5 access to Daystrom Support and/or OEM partners.
- Targeted 4-hour response time.
- Troubleshooting and problem-solving by trained technical experts, by phone and remote access.
- Advance hardware replacement as needed, as determined by troubleshooting, via standard shipment. (Optional expedited delivery is also available.)
- Software upgrades provided as available from the OEM with consultative process recommendations (does not include implementation).
- An annual optimization review to maximize system capabilities and utilization.
ExtraCare
12x7 Support & Optimization Plan
This full-week plan includes:
- Direct 12x7 access to Daystrom Support and/or included OEM partners (the OEM's hours may vary).
- Targeted 4-hour response time.
- Troubleshooting and problem-solving by trained technical experts, by phone and remote access.
- Advance hardware replacement as needed, as determined by troubleshooting, via standard shipment. (Optional expedited delivery is also available.)
- Software upgrades provided as available from the OEM with consultative process recommendations (does not include implementation).
- An annual optimization review to maximize system capabilities and utilization.
OptiCare
24x7 Support & Optimization Plan
This non-stop plan includes:
- Direct 24x7 access to Daystrom Support and/or included OEM partners (the OEM's hours may vary).
- Targeted 2-hour response time.
- Troubleshooting and problem-solving by trained technical experts, by phone and remote access.
- Advance hardware replacement, as determined by troubleshooting, via overnight shipment.
- Software upgrades provided as available from the OEM with Upgrade Assistance.
- Quarterly Optimization review and routine onsite system inspections.