"Nature is pleased with simplicity. And nature is no dummy"
- Isaac Newton

Support Packages

A support package to fit your needs

Daystrom offers three levels of support and employs a dedicated troubleshooter who can access client systems remotely to resolve issues in a timely manner.

RemoteCare

9x5 Support & Optimization Plan

This basic plan includes:

  • Direct 9x5 access to Daystrom Support and/or OEM partners.
  • Targeted 4-hour response time.
  • Troubleshooting and problem-solving by trained technical experts, by phone and remote access.
  • Advance hardware replacement as needed, as determined by troubleshooting, via standard shipment. (Optional expedited delivery is also available.)
  • Software upgrades provided as available from the OEM with consultative process recommendations (does not include implementation).
  • An annual optimization review to maximize system capabilities and utilization.

ExtraCare

12x7 Support & Optimization Plan

This full-week plan includes:

  • Direct 12x7 access to Daystrom Support and/or included OEM partners (the OEM's hours may vary).
  • Targeted 4-hour response time.
  • Troubleshooting and problem-solving by trained technical experts, by phone and remote access.
  • Advance hardware replacement as needed, as determined by troubleshooting, via standard shipment. (Optional expedited delivery is also available.)
  • Software upgrades provided as available from the OEM with consultative process recommendations (does not include implementation).
  • An annual optimization review to maximize system capabilities and utilization.

OptiCare

24x7 Support & Optimization Plan

This non-stop plan includes:

  • Direct 24x7 access to Daystrom Support and/or included OEM partners (the OEM's hours may vary).
  • Targeted 2-hour response time.
  • Troubleshooting and problem-solving by trained technical experts, by phone and remote access.
  • Advance hardware replacement, as determined by troubleshooting, via overnight shipment.
  • Software upgrades provided as available from the OEM with Upgrade Assistance.
  • Quarterly Optimization review and routine onsite system inspections.
"Simplicity is the key to beauty. Clarity is the key to perfection."
- David Nevue